Who we are
Agenthix is operated by Leang Heng Lim, trading as Solution84 (ABN 24 257 660 215), Australia — “we” on this page. This policy covers agenthix.com, including its documentation, Agenthix Cloud at cloud.agenthix.com, and the Agenthix app for Android and iOS (below).
It does not cover Agenthix that you run yourself. A self-hosted Agenthix keeps your organisation’s data on your own machines, and sends nothing to us.
Questions about this policy go to support@agenthix.com.
What we collect, and why
When you visit agenthix.com
The website has no accounts, no forms and no cookies. Like every website, it is served by a hosting provider — Cloudflare — which sees your IP address and the page you asked for in order to deliver it and protect the site from attack. Those request logs are kept for up to 7 days.
We count visits with Cloudflare Web Analytics. When a page loads, a small script reports which page it was, the site that linked to it, your country, and your type of device and browser. It sets no cookies and does not identify you, and we see only totals: how many visits, which pages, and where visitors came from.
When you create an Agenthix Cloud account
| What | Why |
|---|---|
| Your name, email address and the handle you choose | To run your account |
| Your password — stored only in a scrambled, one-way form we can’t read | To sign you in |
| If you continue with Google: your Google account id, name, email address and profile picture link | To sign you in with Google |
| When you confirmed your email address | To work out your place in the early-access line |
| If you tell us: whether you’d like us to host your organisation, its name and its team size | To know who is interested. It commits neither of us to anything |
| Whether you want news from us | To send news only if you asked for it |
| For each signed-in device: its IP address and browser | To keep you signed in, and to spot misuse of your account |
| Short-lived counters keyed by IP address, or by a scrambled form of an email address | To stop people flooding sign-in and sign-up |
We don’t use analytics on Cloud, and our logs never hold an email address in full.
When you set a new password, we check it hasn’t appeared in a known data breach. To do that we send the first five characters of a scrambled form of it to Have I Been Pwned; that fragment can’t reveal your password or identify you.
Emails we send
- About your account — confirming your email address, resetting your password, telling you it changed.
- About your early-access place — when it’s ready, and when it’s about to lapse. Signing up for early access is asking for these.
- News and announcements — only if you ticked the box when you joined, or switched it on in your account settings. Switch it off there at any time.
Who else handles your data
We use a few services to run Agenthix. Each handles your data only to do that job for us.
| Service | What for |
|---|---|
| Cloudflare | Hosting both sites, counting visits to the website without cookies (Web Analytics), sending Cloud’s emails, and a bot check at sign-up (Turnstile, which sees your IP address) |
| PlanetScale | Cloud’s database, in Sydney, Australia |
| Signing in, only if you choose Continue with Google | |
| Have I Been Pwned | The breach check on new passwords, described above |
| Microsoft | Our support mailbox, if you email us |
We don’t sell your data, use it for advertising, or use it to train AI models.
Where it’s kept
Cloud’s database is in Sydney, Australia. Cloudflare, Google and Microsoft operate worldwide, so your data may pass through or be processed in other countries, including the United States, under those companies’ own safeguards.
How long we keep it
- Your account — until you delete it. Deleting it removes your details, handle, sign-in methods, hosting interest and place in line at once.
- Accounts never confirmed — deleted after 7 days.
- Signed-in sessions — 7 days from last use, or until you sign out.
- Email links — 24 hours to confirm an address, 1 hour to reset a password.
- Anti-abuse counters — about 2 days.
- Emails you send us — as long as we need them to help you.
After anything is deleted, copies can remain in our backups and logs for up to 7 days, until they are replaced.
Cookies
The website sets no cookies. Cloud sets one cookie to keep you signed in, lasting 7 days, and a second for a few minutes while you sign in with Google. The sign-up page runs Cloudflare’s Turnstile bot check. We use no advertising or tracking cookies.
Your choices and rights
- See, correct or delete your account details from your account page in Cloud. Deleting your account is immediate.
- Ask for a copy of the data we hold about you, or object to how we use it, by emailing support@agenthix.com. We’ll reply within 30 days.
- Complain to us first, so we can put it right. If you’re not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in the EU or UK, to your local data protection authority.
When Agenthix Cloud hosts your organisation
Agenthix Cloud doesn’t host organisations yet. When it does, this is the commitment we make:
Your data is your data. It’s kept in your own hq, apart from every other organisation, and used only to run and back it up. It’s never sold, never used for ads and never used to train AI. Anyone hosting it for us is held to the same. You can have it exported or deleted.
The full terms for a hosted organisation will be published before it opens.
The Agenthix app
The Agenthix app for Android and iOS (“the app”) is a way into your organisation’s own Agenthix HQ. This section says what the app does with your information. What your organisation keeps in its HQ is its own, held on its own machines or, once Agenthix Cloud hosts organisations, under the commitment above.
Where your information goes. The app talks to one place: the HQ at the address you enter when you sign in, run by your organisation. Your username and password, your name and profile picture, your time zone, the messages you write to agents, your tasks and comments, and your approvals all go to that HQ, over an encrypted connection. We don’t receive them through the app. The app shows no ads, collects no usage analytics and sends no crash reports, and doesn’t read your location, contacts or files.
Voice. If you use voice mode or dictation, the app streams what you say, encrypted, straight from your phone to the speech-to-text service your organisation’s HQ is set up with (AssemblyAI), which turns it into text. The app keeps no recording. How long that service keeps the audio is set by your organisation’s account with it. Voice is optional: you can use the app without it.
Scanning a pairing code. On Android, scanning a QR code to sign in uses Google’s ML Kit on your phone. Google says ML Kit sends Google basic diagnostics (such as the device model, app version and performance figures, with a per-installation identifier) to improve the service. You can sign in with your username and password instead and never start the scanner.
What stays on your phone. The app keeps each organisation’s address and name, a sign-in session (in your phone’s secure storage) and a few settings. Removing an organisation from the app, or signing out, deletes its session from your phone; uninstalling the app deletes everything it kept.
Your account and your data. Your account belongs to your organisation, which created it on its HQ. To see, change or delete what your organisation holds about you, ask its administrators. We can’t reach an organisation’s self-hosted HQ.
Permissions. The app asks for the camera (to scan a pairing code, or to take a profile picture), the microphone (for voice and dictation), and notifications (to show controls while voice mode runs). Each is asked for only when you first use the feature, and you can turn it off in your phone’s settings.
Children
Agenthix isn’t meant for anyone under 16, and we don’t knowingly collect their data.
Changes to this policy
When we change this policy we update the date at the top. If a change matters to how we use your data, we’ll email account holders before it takes effect.
Contact
Leang Heng Lim, trading as Solution84 · ABN 24 257 660 215 · New South Wales, Australia · support@agenthix.com
See also our Terms.